PR News
<span id="hs_cos_wrapper_name" class="hs_cos_wrapper hs_cos_wrapper_meta_field hs_cos_wrapper_type_text" style="" data-hs-cos-general-type="meta_field" data-hs-cos-type="text" >Telum Talks To: Jean-Michel Dumont from FINN Partners</span>

Telum Talks To: Jean-Michel Dumont from FINN Partners

Four decades is a long time to spend dedicated to a single industry or trade. Good thing for Jean-Michel Dumont, his time in the Chinese PR and communications industry can be categorised as anything but long. From putting out one of the first press releases Beijing had seen; to adapting to the astronomical rise of the Pinduoduo's, Douyin's and Xiaohongshu's; to now serving as FINN Partners' Senior Advisor for Asia in this unprecedented AI revolution, Jean-Michel discussed with Telum his observations on the rise and development of the Chinese PR industry, as well as shared his thoughts on defining the priorities, positioning and purpose of agencies today.

You’ve amassed an astounding four decades in the Chinese PR industry. What are your key takeaways from working in this space, and what changes have you observed?
When I first arrived in Mainland China in the mid-80s, the region was at a transformative moment. It was opening up to the world, eager to exchange ideas and engage globally. At the same time, the world was equally curious in return. This period of cultural and intellectual exchange was supported by an influx of foreign investment, R&D and innovation.

Over the years, we witnessed local brands evolve from serving domestic markets to establishing themselves globally. This created new opportunities for industries to refine messaging and develop more sophisticated market strategies. As we built the foundation of the Chinese PR industry, we not only adopted global best practices but also adapted them to form a uniquely Chinese approach to public relations. The experience felt like "building the plane while flying it", with endless potential for growth and expansion.

Where is the PR industry in Greater China headed in 2025? What are your top predictions for this space?
I vividly recall distributing what might have been one of Beijing’s first press kits to a group of puzzled reporters. At that time, few could have imagined the technological sophistication the PR industry would achieve today - or the remarkable transformation of the region itself. Given this, I hesitate to make firm predictions, even for the next 12 months. But there are clear trends shaping the future:
  • The PR industry began shifting more than a decade ago by integrating diverse marketing tools to deliver seamless strategies - spanning awareness-building, behaviour change and purchase conversion. The PR landscape in Mainland China is leading this evolution with platforms like Pingduoduo and Xiaohongshu, which bridge brand building and retail. As these tools develop, data management and analytics will become even more central to crafting effective strategies.
  • Thriving in this landscape requires more than just understanding local markets. Increasingly, global geopolitics and local government strategies (especially with the current state of China-US relations) must shape campaigns to mitigate risks and amplify impact. This makes public affairs an essential and growing pillar of the PR landscape.
  • In this highly competitive market, the ability to adapt quickly and remain nimble will be more crucial than ever. It’s no longer about size and scale; those who can innovate and adapt to rapid changes will thrive.
  • With the Greater Bay Area initiative gaining momentum, Hong Kong agencies will play a pivotal role in bridging markets across the region. This will involve more cross-border collaborations, particularly in sectors like FinTech, healthcare and lifestyle, where Hong Kong’s strategic positioning adds value.
How will budget concerns, sustainability priorities and global outlooks impact trust and reputation building in 2025?
The PR industry in 2025 will have to navigate tighter budgets, sustainability demands and geopolitical complexities. Budget constraints will push companies to seek high-impact, data-driven campaigns with measurable results, strengthening the strategic nature of agency-client relationships. Agencies that excel in this area will be seen as true business partners rather than just service providers.

Sustainability will become central to reputation building. Agencies must help clients craft authentic, transparent ESG narratives that resonate both locally and globally. This is why FINN Partners has created a “Purpose & Social Impact” practice, our fastest growing yet. The expanding demand for transparency will place a premium on trust, with clients seeking agencies that align communications with genuine corporate actions.

Geopolitical and economic shifts will require nuanced strategies that account for both domestic and international audiences. Agencies that can integrate local and global expertise will have a competitive edge. In this complex environment, authenticity, consistency and genuine engagement will be vital to maintaining trust and brand value.

What key breakthroughs and challenges can communication teams focus on in the year ahead?
For foreign companies operating in the Chinese market, success will hinge on localising strategies to align with Chinese cultural preferences; regional knowledge and nuances between tier one, two and three cities; and the specificity of Hong Kong. Platforms like WeChat and Douyin are integral to this, as is leveraging AI and data analytics for personalised campaigns. ESG messaging should be aligned with local priorities to build trust and resonate with the audience.

For Chinese companies expanding internationally, the challenge is brand differentiation. They must avoid being seen merely as affordable alternatives and focus on delivering high-quality, innovative offerings. Proactive crisis management will be critical as international scrutiny and conflicts increase.

Both foreign and Chinese firms will face shared challenges: navigating geopolitical sensitivities, maintaining operational agility and ensuring authenticity in messaging. Communication teams must balance domestic and global expectations, staying ahead of trends and engaging with stakeholders in a meaningful way. At FINN, one way we have addressed this is by placing China experts in our global offices and vice versa. 

Thoughts on AI in communications? How is it being integrated into the Chinese PR industry?
AI has revolutionised the PR industry, both domestically and globally. Agencies are increasingly using AI to automate repetitive tasks like social media monitoring, content creation and even image generation. In this market, some companies have already replaced human copywriters and designers with AI-driven tools since 2021, reflecting the need for efficiency in a competitive market.

However, the real competitive advantage lies not just in automation, but in using AI to drive innovation and differentiation. AI enables hyper-personalised campaigns, tailoring messages to individual preferences and behaviours. It also offers predictive capabilities that can help anticipate and manage potential PR crises before they escalate.

At FINN, we have created proprietary AI tools that aim to unlock new revenue streams and position us as AI consultancies for our clients. With these advancements, we are working to stand at the forefront of an era defined by AI-driven creativity, agility and strategic insight.

What advice would you give to agency leaders on protecting and strengthening brand value in 2024?
In 2001, I founded the first CSR programme with Tsinghua University in Beijing. In 2024, it takes all its significance as purpose and innovation become critical to protecting and enhancing brand value. Agency leaders must help clients embed purpose into their communications, aligning messaging with real actions in sustainability, social responsibility and ethics. Authenticity will be key - brands that act in accordance with their values will build trust and loyalty, while respecting regulatory rules linked to powerful stock exchanges such as Hong Kong and Singapore.

Innovation is the other cornerstone. Agencies should invest in proprietary technologies such as real-time sentiment analysis tools and AI-driven personalisation systems. These innovations can offer more creative, agile and impactful solutions for clients, positioning agencies as indispensable partners in driving success.

To thrive, agencies must balance bold vision with adaptability. They should foster cross-functional collaboration and maintain agile workflows to meet evolving client needs. By combining purpose-driven strategies with cutting-edge technology and with a regional intelligence network in key places as FINN has in Greater China, Southeast Asia and India, agency leaders can help their clients navigate the complexities of the Asian market, ensuring long-term brand resilience and growth.

Finally, and most importantly, stay passionate about your industry and its potential!
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As cities evolve and communities grow, the way we think about urban development has transformed to meet modern needs and navigate risks and opportunities. Modern placemaking, a growing field in urban development, goes beyond architectural design and urban planning. It extends to focus on creating meaningful spaces that resonate with communities while meeting contemporary challenges such as climate change and competition for space. 

Wingki Kwok, Head of Public Relations and Engagement from ARUP shared how storytelling and community engagement shape placemaking projects, from conceptualisation to implementation.

Placemaking and place branding have become increasingly common in urban development conversations. How have these concepts taken shape in Hong Kong, and what role does communications play in bringing them to life? 
 
Urban development jargons can be confusing. Terms like placemaking, place branding, city marketing often seem interchangeable, but each serves a distinct purpose. 
 
To put it simply, place branding is a strategic marketing approach for a location. As a city, Hong Kong has made significant efforts to promote a global image, aiming to attract international business and tourists. Place branding can also be applied at the district level. Projects like Energizing Kowloon East and Kai Tak Fantasy are great examples. With the Northern Metropolis on the horizon, we’re seeing place branding being used not only to attract investment, but also to draw in new residents and talent. 
 
Placemaking, on the other hand, focuses on shaping public spaces to improve community well-being. Notably, good placemaking often contributes to the place brand, naturally strengthening the overall identity of a place. 
 
But here’s the thing: place branding isn’t like selling a product. You can't declare a city welcoming and vibrant without friendly people and infrastructure that supports diverse communities. Similarly, claims of sustainability fall flat without green spaces and proper waste management. The brand must reflect authentic experiences shaped by people, culture, cityscape, history, and economic activities. 
 
That’s where communications come in, and its role is twofold: first, it helps build the brand or place through engagement, collaboration and storytelling, and second, it tells the story to the world. These are not things you can achieve with just a single campaign. When I trained with the International Place Branding Association, one key takeaway was that a successful place brand isn’t something you invent on the spot and never look back, but something you discover and nurture over time. Making a meaningful place requires more than slapping on a logo or tagline; those are merely finishing touches. 
 
What’s the key to good storytelling for a placemaking project, while staying true to your company’s values? 
 
At Arup, our approach to placemaking revolves around capturing the essence of a community and translating that into design solutions that enhance public spaces and improve the quality of life. 
 
The best stories that communicate this approach are always based on voices that reflect the authenticity of a place. Whether it’s place branding or placemaking, the people of the place make for the most powerful stories. It could be a local resident who’s lived in the area for decades, a small business owner who’s shaped the local economy, or a young athlete who proudly represents their district. Their voices bring depth and credibility to our storytelling, and good stories demands collective effort. Therefore, we need to dig out authentic stories and empower storytellers through engagement.  
   
A core part of your current role focuses on public engagement. What does community engagement for a placemaking project look like, and why is it important? 
 
Community and stakeholder engagement are not simply boxes to tick off but fundamental in building a shared vision. We believe that any placemaking or branding strategy must be grounded in deep understanding – something impossible to achieve from behind a desk. You have to go out, speak to people, listen to their stories, and understand their aspirations. 
 
I'm currently working on a placemaking project at San Tin Technopole, where we're exploring ways to enhance village public spaces and promote urban-rural integration. Naturally, the first step is to talk to the residents, but urban-rural integration is a broad and sometimes abstract concept, and people can interpret it in very different ways. 
 
Instead of jumping straight into asking 'What do you like?', we focused first on building a shared understanding around some core principles. It’s much more meaningful when we work together toward a higher common goal that also brings tangible benefits to the local community. 
 
Trust-building, fostering a sense of ownership, and participation are key in this process. When people feel they’ve had a hand in shaping their environment, they’re more open to collaboration and more invested in the outcome. That’s why we focus so much on inclusive engagement to bring in diverse voices and make sure everyone feels heard – to make placemaking truly impactful. 
 
How do you come up with communication strategies for placemaking developments that typically span several years, particularly given the potential for shifts in market conditions and public interest? 
 
When developing long-term placemaking projects, communication strategies need to balance ambition with practical considerations. 
 
We begin by mapping out stakeholders to understand the full spectrum of interests and influences. For placemaking and place branding, the local community usually carries the most weight, followed by other actors who will drive implementation. 
 
One thing I’ve learned is that people are great at telling you what they want, but not always why. When dealing with various stakeholders, you can’t design based on preferences alone, you need to get to the bottom of what is driving the views they hold. Asking the right questions, setting the scene carefully, and preparing for conflicting views are all means to achieve this end, as well as ensuring that developments do not waver under external pressures. 
 
Placemaking through co-creation helps build ownership, and the results are often tangible, with visible changes in the environment that reflect the community’s input. These outcomes also feed back into the place brand, reinforcing its authentic identity. 
 
How do you see sustainability and ESG messaging impacting public perception of a placemaking project? 
 
ESG is gaining more visibility in project communications, and I think that’s a really positive shift. It serves as a reminder of the values we want to bring to the audience, and more importantly, it helps people understand and feel more connected to the spaces being developed by showing how a project contributes to environmental and social benefits.