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Jono Harrison

Sound Story strengthens senior client offering with GM appointment

Strategic communications and reputation consultancy, Sound Story, has strengthened its senior leadership capabilities with the appointment of Jono Harrison as General Manager.

Based in Sydney, Jono will work closely with the agency's Managing Partner Jake Challenor, Managing Partner Brian Lawlor, Communications Director Jane Elliott, and Head of Corporate Communications Zanda Wilson. He will oversee business growth and performance, strengthen client and team leadership, and drive innovation across the business.

Jono brings close to two decades of experience spanning media, music, technology, and culture, including prior senior roles at Spotify, Mushroom Group, and triple j. He was most recently General Manager, Media & Audience at Universal Music Australia, where he led media and audience strategy. He also advises the Centre for Arts, Sports, and Technology on culture, innovation, and policy.

Jake said: "Jono’s appointment marks a step-change in how we support our clients, lifting the level of senior counsel and capability we provide as they navigate growth, change and increasing complexity - bolstering our ability to deliver even sharper strategy and impact.

"Sound Story's clients are operating in a world where media, culture, technology and policy are converging faster than ever. Jono has sat inside all of it - from national broadcasters to global streaming platforms - and understands how audiences actually engage today. Ultimately, that means stronger outcomes for the brands and leaders we work with across the creative industries."

Jono said: “Having worked client-side with Sound Story, I’ve seen firsthand how the team operates — strategically sharp, deeply connected to the industries they work in, and genuinely trusted by clients. That’s exactly why the business has grown so quickly, and I’m excited to help lead the next phase of growth and bring my experience to clients.

“Sound Story really is in the middle of it all. They operate at the intersection of music, media, technology and policy - where the conversations and decisions shaping the next decade are happening. I'm excited to work with Jake, Brian, Jane, Zanda and the broader team to help build the next phase of the business."

Jono's arrival forms part of a broader Sydney expansion for Sound Story, with Kiana Harvey also joining as Senior Publicist, as previously reported on Telum, and Maddie Koczanowski promoted to Operations & Projects Lead.

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The partnership will launch with a series of private media previews, offering select journalists and industry leaders exclusive access to the club. This is followed by a strategic calendar of member and media events, supported by ongoing retained PR activity.

General Manager at The Pillars, Kieron Hunt said: "At The Pillars, every decision we make is intentional - and that extends to who we choose to partner with. Aligning with true experts in their field isn't just a strategic choice; it's a reflection of the standard we hold ourselves to every day.

"Sally and the SBCo team bring exactly that - deep expertise, genuine understanding of our world, and a shared commitment to excellence. As we continue to grow with curated purpose, partnerships like this one are what ensure our story is told with the same care and integrity that defines everything we do inside the club."

SBCo Founder / Director, Sally Burleigh added: "What has been built at The Pillars in just one year is remarkable. This is a club defined not only by its heritage setting, but by the care, pride and cultural standard set by the people inside it. SBCo's role is to complement that story - positioning The Pillars as the definitive destination for connection, creativity and influence in Sydney." 

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Aged care provider, Heritage Lifecare, has entered into a strategic partnership with New Zealand-based agency, One Plus One Communications, to support its next phase of growth.

Working collaboratively, the two organisations will deliver an integrated approach across brand, PR, and government relations. The partnership includes a rebrand of Heritage Lifecare, underpinned by a newly developed strategic communications framework.

One Plus One Communications Managing Director, Kelly Bennett, said: "We bring deep expertise across brand, reputation, and stakeholder engagement. Working alongside the Heritage Lifecare team, our focus is on delivering integrated, insight-led work that strengthens connection, builds trust, and supports Heritage Lifecare's long-term growth ambitions.

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Lauren leads client leadership, talent development, and the operational engine that supports the agency’s earned-first creativity at scale. Joining the team from Edelman, Lauren brings close to two decades of experience, having served international networks and independent agencies across several territories, including the UK, France, and the UAE.

Joe Lipscombe, Partner at The Romans MENA, said, “Lauren is exactly what we need for this next phase. She understands that great work doesn’t just come from ideas, but from how you build teams, run clients, and create the conditions for creativity and excellence to thrive."

"With our rapid growth comes an increased responsibility to develop an impeccable operational environment, where clients experience frictionless service day in, day out. In a creative, forward-thinking agency like The Romans, that backbone is even more important. In that space, Lauren is an absolute pro.”

Lauren added, “I’ve been watching The Romans’ rise for some time, and its exponential growth in just 18 months, alongside the announcement of multi-year partnerships, signals that the region really is ready for a new era of earned influence."

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