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Joseph Khong takes on new gig at multinational pharma company

Joseph Khong expands role at multinational pharma company

Joseph Khong has taken on a new responsibility at MSD to help establish the communications and engagement function in Saudi Arabia, in addition to his primary role as the comms head in Singapore. His new responsibilities will also include supporting major comms priorities for the company in Saudi Arabia, helping design and execute MSD KSA’s presence at key local and regional events, strengthening comms processes and frameworks, and coordinating with global comms leadership.

Joseph has been with the company since 2023, working closely with colleagues in Asia Pacific, and will now also work closely with the MSD KSA team. Prior to this, he has worked at Action Community for Entrepreneurship, the Singapore Ministry of Trade and Industry, the Singapore Ministry of Communications and Information, and Mediacorp.

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The number we all know is fake, but still put in the report

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The Earned View

The number we all know is fake, but still put in the report

Somewhere in the GCC region, this month, a communications team is presenting results to a client. Slide after slide of coverage, and then the figure everyone has been waiting for: the AVE, or Advertising Value Equivalent.

A big number with a currency sign in front of it, built by measuring the space a story took up and pricing it as if the brand had bought an ad in exactly that spot. The client nods. The team exhales. And everyone in the room, if they are honest with themselves, knows the number is invented.

Why AVE still gets applause

I write this as someone whose agency has spent years winning AMEC awards, the global benchmark for measurement done properly. So this is not a note from the cheap seats. It is the opposite. I’ve grown tired of watching an industry I love keep score with a metric the rest of the world has already retired.

Here is the uncomfortable timeline. In 2010, AMEC, the global body for communications measurement, published the Barcelona Principles. The very first thing they said was to stop using AVEs. Not soften them. Stop.

That was fifteen years ago. The Principles have been revised three times since, most recently to version 4.0 in June 2025, and every single edition has had to repeat the same line, because we still have not listened.

Principle five, today, reads plainly: invalid measures like AVEs should not be used, measure outcome and impact instead. The fact that it still needs saying is the whole problem.

The habit that flatters everyone

So why does the Gulf, a region that genuinely wants to lead global communications, cling hardest to the one thing global communications agreed to bury?

Part of it is how we buy and sell the work. When agencies compete mostly on price and volume, a fat AVE is the easiest way to look like value for money. So we hand it over.

Part of it is training. A marketing director who has seen an AVE in every report for a decade will ask where it has gone the moment it disappears, and its absence feels like you are hiding something.

And part of it, the part nobody says out loud, is that the number flatters everyone in the room at once.

The agency looks effective. The manager looks justified in the spend. The client looks smart to their board. A metric that makes four people happy is very hard to kill, even when all four privately suspect it is nonsense.

Some teams still multiply the figure by three or five for "PR credibility," inventing value on top of invented value, and we all keep straight faces.

 

Agencies need to own their role

I want to be fair about where the fault sits, which means being unfair to my own side.

Agencies are complicit. We keep AVEs because they win pitches and pad reports, and then we blame the client for wanting them. We taught the client to want them. If we are serious about measurement in this region, that is where the honesty has to start, at our own end of the table.

Moving away from AVE

None of this is hard to fix. It is just uncomfortable, and comfort is what has kept the number alive.

Here is what it actually takes to move a client off it:

1. Start before the campaign, not after

Agree what the work is for while you can still shape it. Version 4.0 calls these SMARTER objectives, but strip the acronym away and it is four questions:

  • What should change

  • For whom

  • By when

  • How will we know

If nobody in the room can answer those, no metric invented afterwards will save the report. Most AVEs exist precisely because that conversation never happened.

2. Replace, do not just remove

You cannot take away a client's comfort number and hand them a lecture in its place. Give them something better to hold: whether your actual messages pulled through, your share of positive coverage among the audiences you were trying to reach, movement in perception, actions people took.

Outcomes, not centimetres of print.

3. Prove it small

Pick one campaign and measure it properly alongside the old way, just once. Show the client where the AVE said one thing, and the outcomes said another. You will almost always find a piece of coverage that scored huge on AVE and did nothing, and a quiet placement that moved the needle.

Let that gap make your argument for you. It is far more persuasive than anything you can say.

4. Name the trade honestly

Measuring properly costs time, and sometimes money. Say so. A client who understands they are paying for the truth instead of flattery will usually choose the truth, but only if you actually give them the choice. Most have never been offered it.

The region has the ambition, that has never been in doubt. We host some of the biggest campaigns in the world and we want to be judged among the best who do this work. You cannot claim that seat while reporting on a metric the rest of the profession threw out in 2010.

Winning awards taught me something simple and slightly deflating: the agencies that measure honestly are the ones that get braver over time, because they can finally see what works and what only looked like it did. The number that flatters you is the number that keeps you from getting better.

It is long past time we put it down.

Kate Midttun is Founder and Managing Director of Acorn Strategy, an Abu Dhabi-headquartered integrated communications consultancy with offices across the UAE, Australia, and the UK. Founded in 2010, Acorn has grown into a multi-award-winning firm serving sovereign wealth entities, energy giants, tech disruptors, and cultural institutions across the Middle East and beyond.

With over two decades advising multinationals and public sector organisations, Kate specialises in reputation, stakeholder trust, transformation communications, and AI integration. Acorn Strategy was named Independent Agency of the Year at the Australian Marketing Institute Awards in 2024, and Large Agency of the Year at the Middle East PR Association Awards in 2021. Kate serves as Governor of Future Communicators Foundation and Board Member of The Marketing Society.

Read more from our columnists in The Earned View 

Burson
Industry update

Burson acquires Limbik to strengthen AI solutions

Burson has acquired Limbik Inc., the cognitive AI company behind Decipher, Burson’s intelligence platform that predicts how communications resonate with audiences in more than 60 markets globally.

Limbik and Burson co-developed Decipher’s proprietary IP over the past two years. The acquisition gives Burson a position in AI-native audience intelligence within a broader product suite that also includes Sonar, Reputation Capital and The Fount.

The acquisition brings Limbik’s proprietary cognitive AI capabilities, engineering team and AI research team fully in-house. Burson said this will allow it to accelerate product integration and development across its suite, and capture the full value of the Decipher platform across the WPP network via WPP Open.

"Decipher has become foundational to how we help clients build, protect and prove the value of their reputation in real time," said Corey duBrowa, CEO of Burson. "Bringing Limbik's team and technology on board at Burson lets us build solutions faster for our clients and own our future technology roadmap. This work isn’t a separate service line item anymore. It's foundational to every piece of client work we do, and it's how we help clients lead, not just adapt, in the intelligence era. This move ensures faster answers, sharper judgment and a predictive, ‘see around corners’ edge we can put directly in our clients' hands, no matter where in the world we're working or what problem we're helping them solve."

Decipher forecasts how communications resonate with audiences. It predicts the virality and believability of messaging to determine impact before it reaches the market.

The technology serves as the predictive engine behind Burson’s AI-enabled ecosystem, powering the agency’s work across GEO, Reputation Capital, Culture Up and influencer strategy.

Limbik co-founders Zach Schwitzky and Josh Levin will join Burson as Global Head of Innovation, AI Platforms and Products, and Global Head of Innovation, Clients and Growth, respectively. Both will report to Burson’s Global Chief Innovation Officer, Chad Latz. The broader Limbik team will also join Burson’s Innovation team to build and expand AI advisory and product capability across the company.

"Every firm in the industry is guessing how audiences will react. We built the cognitive framework that knows," said Zach Schwitzky, Co-founder and CEO of Limbik. "With Decipher, Burson didn’t just add a tool. It activated a model for how real audiences around the world respond to information. At Limbik, we set out to build the AI infrastructure that the world's most influential agency runs on and the intelligence behind how it shapes and protects reputation at scale. Burson understood that before anyone else, and this is what setting the standard looks like.”

What
Events

What journalists actually want from pitches

Journalists receive hundreds of pitches every week. Most never make it beyond the inbox. So what makes one worth opening, and (more importantly) worth turning into a story? 

Join Telum Media for the next webinar in our Practitioner Series, as Reuben Aitchison takes a practical look at what journalists actually want from PR pitches in 2026, what makes a story stand out, and how communications teams can improve their chances of earning meaningful coverage. 

Drawing on Telum Media's insights from more than 10,000 journalists across APAC and the Middle East, alongside current thinking from journalists, editors and leading PR practitioners, this exclusive event for Telum Media clients will explore why successful pitching starts long before the email is written. 

 25 August 2026, Online via Zoom
9.00am - 10.00pm GST
1.00pm - 2.00pm SGT / HKT
3.00p
m - 4.00pm AEST
5.00pm - 6.00pm NZST
 

In this session, we’ll cover: 

  • What journalists actually want: Key insights from Telum Media’s Journalist Interest Survey and what they tell us about relevance, newsworthiness, evidence and good pitching etiquette.

  • Finding the story before writing the pitch: How to move beyond an announcement, identify a meaningful “so what?” and build an angle around audience relevance.

  • Understanding an outlet’s “content DNA”: Why knowing a journalist’s beat is no longer enough - and how to match your story to the person, publication, audience, format and moment.

  • Building the story before pressing send: The evidence, data, human stories, spokespeople, access and assets journalists need to turn an idea into coverage.

  • Getting to the point: What makes a subject line and opening compelling, how much information to include and how to make a pitch easy to assess quickly.

  • Pitching beyond traditional media: How to adapt your approach for news creator-led formats, including the different expectations.

  • AI and the rise of the generic pitch: Where AI can genuinely help with research and preparation - and where it risks making outreach less distinctive, less credible and easier to ignore. 

Register for Telum Media Practitioner Series: Perfecting the pitch