The festive season has become a communications battleground, with organisations across sectors - especially tourism - rolling out campaigns designed to capture consumer attention during one of the year's most competitive periods. For destinations and tourism brands, the challenge lies in standing out when every market is promoting its unique strengths to attract local and international travellers alike.
In the season of festive messaging, communicators in this space face the annual questions of: How do you communicate your destination differently this year? How do you spotlight local identity and experiences without losing global relevance? And as traveller motivations evolve, how can you take into account the trends shaping festive tourism?
To explore how hospitality and tourism organisations are tackling these questions this year, Telum Media spoke with Gehan Sidky, Assistant Director, Destination PR & Communications at Ras Al Khaimah Tourism Development Authority; Matthew Yau, Group Marketing Director at Great Entertainment Group; and Ian Kusuma, Director of Marketing & Communications at Kimpton Suntaya Bali Ubud.
The Christmas and New Year period is one of the most competitive periods for global tourism. How does your organisation shape communications around festive travel - balancing local identity and offerings with international appeal?
Gehan Sidky, Assistant Director, Destination PR & Communications, Ras Al Khaimah Tourism Development Authority
Our festive communications are built on a dual promise: celebrating authentic Emirati heritage while offering globally meaningful experiences. We position Ras Al Khaimah as a destination where tradition meets innovation, showcasing fireworks and drone displays set against beaches, mountains, and desert landscapes.
Our approach to creative storytelling is to blend spectacle with soul. Last year's fireworks and drone show were inspired by Ras Al Khaimah's natural landscapes and cultural heritage, weaving motifs such as pearl diving and date farming traditions into modern displays. This year, we're building on that approach with a more spectacular production that continues to honour the Emirate's roots.
For international markets, we adapt our festive messaging to cultural nuances. Commonwealth of Independent States (CIS) travellers value multi-generational family stays and gala dining, while Chinese audiences respond to nature escapes and family-centric activities rather than overt Christmas themes. Across all markets, we emphasise immersive experiences, from luxury resorts to beachside glamping, mountain adventures, and wellness retreats.
For domestic and regional visitors, we position Ras Al Khaimah as the ideal year-end escape, offering a short drive to reconnect with nature and loved ones. Known as the Nature Emirate, its celebrations draw from the surrounding sea, desert, and mountains. We highlight these through multilingual content, influencer partnerships, and visual storytelling. Our festive communications aim to encourage travellers to slow down, reflect, and connect with their surroundings.
Matthew Yau, Group Marketing Director, Great Entertainment Group
The AIA Carnival and Hong Kong Observation Wheel are both iconic festive attractions, each appealing to slightly different audiences. The Carnival has been a cherished event for the Hong Kong community. Thanks to a stronger focus on overseas communications and targeted outreach in recent years, we've also seen a steady increase in international visitors. Meanwhile, the Observation Wheel has always been a favourite among tourists with its view of Victoria Harbour and central location.
Over the years, the Carnival has evolved from what was a traditionally European-style event into something uniquely Hong Kong. While it still features classic European rides, the experience has been reimagined to resonate with local audiences. This year's theme, "Hong Kong Classic," pays tribute to the city's rich cultural heritage. It provides a blend of timeless carnival fun with local elements such as Hong Kong's neon signage, nostalgic photo opportunities, street food, and performances on our community stage that showcase Hong Kong's vibrant performing arts scene.
We position both attractions as essential festive experiences - rather than standalone events, they're embedded in the city celebrations, as part of Hong Kong's seasonal events calendar. To paint a fuller picture of Hong Kong as a dynamic and festive holiday destination, our campaigns highlight not only what's happening on-site, but also what visitors can explore throughout the Harbourfront and Central areas.
Ian Kusuma, Director of Marketing & Communications, Kimpton Suntaya Bali Ubud
From a strategic standpoint, festive communications during this season needs to be done as early as possible. Festive holidaymakers, which are oftentimes families, require lead time to prepare for their end of year trips, which will usually include flight and hotel planning.
For hotels, a main selling point would be its festive F&B and activity offerings. We often receive festive menu enquiries from as early as July. Competition is high as most festive happenings in Bali cater to not just hotel residents, but non-residential guests as well, so it's important for us to have this 'ammunition' ready early in the year.
In terms of balancing identity with festive tourism efforts, previously when I worked at Hotel Indigo, we were very lucky that the brand was known for reflecting the locality of the property. As part of our holiday planning, we would make full use of our culinary offerings, such as Makase for Southeast Asian flavours and SugarSand for Japanese cuisine, for our festive F&B happenings. These were then complemented by local entertainment and performances for more immersive experiences.
Traveller motivations during the festive period continue to evolve across demographics and regions. What trends are influencing the way your organisation is communicating and creating festive tourism experiences this season?
Gehan Sidky
People now travel during festive times not just to party, but to find meaning and connect with others. Many are choosing experiences that mix celebration with wellness, such as adventures in nature or trips focused on spending quality time with family.
Economic caution is leading to shorter booking windows and a stronger focus on value, flexibility, and authenticity. People still want to travel but are making more intentional choices, prioritising meaningful stays that align with their values. Wellness and "slow adventure" are particularly strong themes, with nature-based and restorative experiences redefining celebration.
Technology and social media are transforming how inspiration turns into travel decisions. AI-driven personalisation, immersive digital content, and virtual previews enable destinations to create emotional connections before booking. TikTok, in particular, has become a powerful travel platform that is inspiring where people go, how they plan, and even how they book. This shift calls for short-form, engaging content that blends storytelling with seamless conversion.
Ultimately, festive tourism is about balancing excitement with reflection, luxury with authenticity, and innovation with nature.
Matthew Yau
Understanding and monitoring where our visitors are coming from has never been more important. We work closely with Online Travel Agency (OTA) partners such as Klook, Trip.com, and KKday to ensure we reach potential visitors at the key moments they're planning their trips.
For events like ours, there is consistently high demand for visually engaging, shareable experiences. That's why we dedicate significant effort to creating curated photo moments that not only enhance the on-site experience, but are also designed for social sharing. This year, we've partnered with RedNote (Xiaohongshu) to develop installations that double as ready-made content for KOLs and influencers, amplified further through targeted digital advertising and paid media boosting.
Our communications strategy is fully integrated, combining digital storytelling with on-the-ground engagement. We work with both local and international media, strategic influencer partnerships, and invite select regional press to experience our events in person.
We understand that travellers come to Hong Kong seeking experiences they can't find elsewhere. Hong Kong's unique culture, vibrant energy, and relatively cooler festive-season weather (especially for visitors nearby from Southeast Asia) make it a top seasonal destination. One of our objectives is to highlight these advantages while positioning our events as must-visit, uniquely Hong Kong experiences that bring the festive spirit to life.
Ian Kusuma
I have seen a lot of digital and social media influences going into purchasing decisions these days - within hospitality and festive programming included. During the festive period, we continue to amplify the power of visual content to attract future and returning guests, and showcase our offerings and annual themes for our festive happenings.
In the hotel space, we reach different demographics via multiple channels, including our website, digital booklets, phone enquiries, and email communication handled by reservations teams.
Furthermore, for a destination like Bali, a strong annual theme for festive happenings is very important. Here on the island where every single corner will be celebrating and every property and outlet providing offers and experiences, we need to make sure that we are staying true to our brand and providing a suitable festive theme to accompany our happenings annually.
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