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Study Highlight: Message vs. The Machine

Study Highlight: Message vs. The Machine

We. Communications and USC Annenberg Center for Public Relations have released a new research report titled, "Message vs. The Machine". The study examines how communicators perceive AI’s impact on brand reputation, and the opportunities and challenges that come with it.

Awareness vs. Action
The rise of generative AI has led to the “zero-click search” phenomenon, where users rely on AI summaries instead of clicking through to websites. Communicators recognise the shift: 62 per cent believe that generative engine optimisation (GEO) - the practice of tailoring content for large language models - represents the biggest opportunity in communications since search.

However, skill and understanding lag behind awareness. Only 12 per cent of communicators strongly feel they understand how AI decides what information to present about their brands. Nearly half (49 per cent) say that if they were asked to review content for GEO today, they wouldn’t know where to begin.

According to the report, time and attention are key factors behind this gap. Rapid AI development, and economic or geopolitical pressures all contribute. Despite these challenges, the study notes that communicators still have a relative advantage in GEO compared to other business functions.

Measuring success in generative AI
The study identified another opportunity with the rise of generative AI: measuring AI prominence. The practice refers to establishing new KPIs to track how a brand appears in AI results

One approach is AI share-of-voice (AI SOV), a rough measure of how often a brand is mentioned in questions about its industry or competitors. When asked how their organisation monitors the accuracy of AI-generated brand content, the largest share of respondents (34 per cent) cited reliance on third-party tools or platforms, followed by 33 per cent who said they regularly query AI with brand-related prompts.

Yet measurement still trails recognition. Only 23 per cent of communicators say their organisation currently tracks how often they appear in AI output. Others are planning to do so (31 per cent), believe they should despite having no current plans (30 per cent), or have no plans at all (17 per cent). The study underscores that “you can’t optimise what you don’t measure,” highlighting the urgency of monitoring AI output.

New waves of crises and threats
AI introduces new forms of reputational risk, including misinformation, outdated content, and challenges around authority. A majority of respondents (64 per cent) believe AI-related reputational damage is a serious threat today, and another 64 per cent fear AI could amplify negative narratives.

Additional concerns include AI misrepresenting the brand or its values (58 per cent), AI rewriting or distorting carefully crafted messaging (60 per cent), and stakeholders potentially trusting AI over official communications (57 per cent).

These concerns are not hypothetical. 30 per cent of communicators say their organisation has already faced reputation issues due to AI-generated content, while 36 per cent report instances of AI providing inaccurate information about their products or services. Despite these risks, only 39 per cent feel prepared to correct or prevent AI-driven misinformation.

Key takeaways for communicators:

  • Learn what AI prioritises: Understand the sources AI cites for your industry and brand, and identify recurring narratives.
  • Track brand health in AI: Audit product and brand messaging in AI outputs regularly to ensure accuracy and consistency.
  • Strengthen authority and storytelling: Build strategies to influence authoritative sources and ensure repetition of your key narratives across credible outlets.
  • Prepare an AI-based crisis plan: Incorporate AI-driven risks into simulation exercises, and align responses across legal, C-suite, and other stakeholders.
  • Leverage this moment to drive communications value: Package GEO-related insights and demonstrate to stakeholders how communications can shape what AI says about the brand.
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Are media releases dead? What 10,000 journalists told us they want from PR Teams in 2026

Every few years, someone declares the death of the media release.

Today, the arguments sound familiar. Journalists don't read them anymore. Everything is social-first. AI is replacing traditional media outreach. It's all about the pitch. Press releases are becoming little more than AI-generated filler.

And yet, when we speak with journalists across Asia Pacific and the Middle East, a different picture emerges.

Media releases aren't dead, but expectations around them have changed significantly.

We've analysed more than 10,000 Journalist Interest Survey responses in the Telum Media platform collected over the past five years, alongside insights gathered from conversations with editors, reporters, and producers across the region.

Key takeaways:

  1. Journalists still value useful PR content
  2. Relevance matters more than reach
  3. The pitch and the release serve different roles
  4. The best releases reduce friction for journalists
  5. Modern releases need to support multiple platforms

The conclusion is clear: journalists still value media releases, but they value them for different reasons than they once did.

The media release has evolved from a distribution tool into something far more strategic.

The media release is no longer the story

For decades, many PR professionals treated the media release as the centrepiece of media relations activity.

Write the release. Send it widely. Hope for coverage - “spray and pray”.

That approach was far from perfect, but you could get away with it in an era when newsrooms were larger, competition for attention was lower, and journalists had more time to evaluate incoming information.

Today's reality is very different.

Journalists are producing content across multiple platforms, often with smaller teams and tighter deadlines. Their inboxes are flooded with pitches, announcements, thought leadership submissions, and increasingly, AI-generated content.

As a result, journalists have become far more selective about what earns their attention.

The modern media release is no longer just about news stories. It has become a source-of-truth asset, a newsroom resource, and a content hub that supports broader communications activity.

The best PR teams understand this shift.

“The strongest message from journalists can be summarised in a single phrase: ‘Understand what I cover’. Relevance remains the most important factor in successful media engagement.”

What journalists are actually rejecting

One of the most revealing findings from our analysis is that journalists are not rejecting PR content altogether.

What they're rejecting is low-value outreach.

Across thousands of responses, the same frustrations appeared repeatedly:

    • Irrelevant pitches
    • Generic outreach
    • Mass distribution
    • Weak story angles
    • Excessive follow-ups

In other words, this is less a rejection of media releases and more a rejection of poor media relations practice.

The strongest message from journalists can be summarised in a single phrase:

"Understand what I cover."

Relevance remains the most important factor in successful media engagement. In fact, our journalist surveys over the past two years have seen a sharp increase in a desire for both relevance and personalisation in pitches.

Journalists increasingly assess pitches within seconds. If the connection to their beat, audience, or current priorities isn't immediately obvious, the opportunity is often lost before the email is even opened.

The pitch and the release have different jobs

One of the biggest misconceptions in modern media relations is treating the pitch and the release as the same thing.

They are not.

The pitch exists to earn attention; the release exists to support the story.

The best pitches are:

    • Brief
    • Human
    • Relevant
    • Contextual
    • Conversational

The best releases are:

    • Structured
    • Factual
    • Complete
    • Reusable
    • Easy to reference

At a recent Telum Media event, a senior journalist described the fastest way to kill a pitch with a single word: “Respect”. Or a lack thereof.

A generic greeting. A story unrelated to their beat. A mass-produced email that demonstrates no understanding of their audience.

All signal a lack of respect for the journalist's time and expertise.

High-performing PR teams increasingly write pitches and releases for different audiences. The pitch is written for the journalist. The release is written for the journalist's audience.

That distinction matters.

Why journalists still value media releases

Despite predictions of their demise, journalists continue to actively request media releases.

But they want releases that help them work more efficiently.

The most common requests include concise writing, clear headlines, strong news angles, supporting data (with downloadable images and assets), spokesperson access, and easy-to-use formats.

These preferences reveal the modern role of the release: it functions as a workflow tool.

A strong release helps journalists:

    • Understand the story quickly
    • Verify information
    • Access supporting materials
    • Build content efficiently

The best releases reduce friction. And in today's newsroom environment, reducing friction is often more valuable than generating hype.

Think beyond media coverage

Another major shift is that media releases are increasingly serving multiple audiences.

A modern release doesn’t just support journalists; it might also support clients and prospects, employees, investors and analysts, partners, and search visibility.

Rather than creating a single-use document, leading communications teams are building content ecosystems.

The release becomes the foundation for:

    • Media outreach
    • Newsroom content
    • Executive communications
    • Social media content
    • Email campaigns
    • Sales collateral
    • Thought leadership activity

This approach not only improves consistency but also increases the return on investment from every announcement.

Media Releases - Releases today

The role of the modern media release

 

Not every story needs a release

Perhaps one of the most important lessons is recognising when a media release is the wrong tool.

Releases tend to perform best when there is:

    • Genuine news value
    • Multiple stakeholder audiences
    • A need for factual consistency
    • Strong supporting assets
    • Broader business significance

They are often less effective for internal milestones framed as major news (or self-congratulatory announcements), generic thought leadership, and untargeted mass outreach.

In some situations, a targeted pitch, LinkedIn strategy, executive commentary programme, or direct relationship-based outreach may be more effective.

Good communications strategy isn't about defaulting to a media release; it's about choosing the right tool for the objective.

A framework for modern media releases

If there is one word that captures what journalists are asking for today, it is respect.

At Telum Media, we summarise this through the RESPECT framework:

R – Relevance
Make it relevant to the journalist, their audience and the moment.

E – Efficiency
Help journalists work faster through clear, concise, and usable content.

S – Substance
Provide genuine value through expertise, data, insight, or access.

P – Personalisation
Demonstrate that you've done your homework.

E – Ecosystem
Think beyond the release and consider how it supports broader communications goals.

C – Clarity
Make the key message immediately obvious.

T – Timing
Reach out at the right time, not simply any time.

Media Releases - RESPECT

What journalists are asking for in a pitch / media release: RESPECT

 

The future of the media release

The debate over whether media releases are dead misses the point.

The more useful question is how do we make releases work better in today’s media environment?

Journalists still value relevant information, credible sources, strong story angles, and efficient communication. Media releases continue to play an important role in delivering those things.

But success today depends less on the existence of the release itself and more on how strategically it is used.

The media release remains a valuable communications tool.

Just not in the way many of us were taught to use it.

 

FAQs

Are media releases still useful in 2026?

Yes. Journalists still value media releases, but these days want targeted outreach, relevance to their beat, alignment with their audience, and contextual pitching.

What makes a media release useful to journalists?

Journalists are looking for releases in a format that helps them work efficiently. Which means releases that are concise, factual, with a clear angle, contain usable quotes, and come with downloadable assets and supporting data.

What is the difference between a pitch and a media release?

A pitch earns the journalist’s attention in their cluttered Inbox. A media release supports the story by providing structured, factual, and reusable information relevant to their audience.

 

With more than 30 years’ experience spanning journalism, corporate communications and media intelligence, Reuben Aitchison is Telum Media’s Head of Insights and Communications.

Explore Telum Media tools that help PR teams pitch with precision. 

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Rika joined Wrights in August 2025 as a Senior Communication Consultant, bringing experience from PR agencies, as well as from in-house roles across APAC, particularly in the Singapore market.

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