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Study Highlight: A New Lens on Brand Experience 2026

Study Highlight: A New Lens on Brand Experience 2026

HAVAS Red has released its latest global white paper, A New Lens on Brand Experience 2026.

Led by Michael Ozard, Group Brand Experience Director at HAVAS Red Australia, and drawing on insights from across HAVAS Red’s global network, the study identifies six emerging trends shaping brand experience today.

Fuelled by fandom
The report cited the Kearney Consumer Institute’s 2024 global study, which found that 23 per cent of consumers reported a "complete obsession" with their fandoms, and that 56 per cent have remained loyal for more than a decade. For marketers, fandoms represent more than audiences - they are vibrant cultural ecosystems.

When brands authentically participate rather than sell, they earn trust and long-term relevance. Experiential marketing that is immersive and participatory - such as themed pop-ups, interactive installations, and exclusive drops - can spark organic amplification and emotional bonds that last.

Boldness is the new benchmark
In a landscape saturated with content, brands that stand out are those willing to take creative risks. For instance, the white paper referenced Duolingo "killing off" its mascot, Duo the Owl, which generated a global frenzy that boosted engagement, app downloads, and affection for the brand.

Consumers reward originality, courage, and authenticity over formula. Success is no longer measured in footfall or impressions but in cultural impact, conversations sparked, and perceptions shifted. To be remembered, brands must not only be seen but also be felt.

Where data meets human emotion
Campaigns that fuse data with emotion forge connections that feel deeply personal. Insights reveal human motivations - such as hopes, fears, and contradictions - behind behaviour, inspiring ideas grounded in real cultural truths.

By balancing analytics with authenticity, activations become truly resonant and enduring, generating media buzz while lingering in memory.

Pay to play
Brands are increasingly curating experiences that people are willing to pay to attend. A ticket signals belonging - access to something exclusive, high-quality, and culturally meaningful.

For brands, this model allows for higher production value, more ambitious design, and deeper storytelling. Collaborations with artists and creators enhance credibility and emotional depth, transforming brands from event hosts into cultural curators.

Nostalgia meets next gen
Cross-generational storytelling bridges audiences through shared values such as community, sustainability, and nostalgia. Older generations bring cultural knowledge and spending power, while younger audiences drive trends and virality.

The key lies in inclusivity. When brands find common passions and tailor their tone and channels accordingly, they create resonance that transcends age.

Control. Alt. Engage.
Within an organisation, brand experiences are becoming vital drivers of culture, connection, and advocacy. Well-designed internal events help employees see, hear, and feel the brand in motion, turning staff into its most authentic advocates.

For marketers, embracing internal brand experiences as part of their remit offers clear opportunities to drive alignment, loyalty, and advocacy from within – the kind which often carries more weight than paid media in attracting both customers and talent.

The study also noted that these six trends in experiential marketing aren’t exclusive to the B2C world. B2B companies are leveraging these movements to craft brand experiences that are emotionally resonant and culturally relevant. B2B marketing will move beyond trade shows and brochures, venturing into experiences that connect on a deeper level.

Key takeaways for marketers
  • Forget one-size-fits-all: Be agile, authentic, and audience-focused.
  • Engage creatively: Use data, storytelling, cross-generational insight, and culture-led experiences.
  • Turn fragmentation into advantage: Reach the right people at the right time across multiple channels.
  • Make experiences matter: Spark conversations, influence culture, and foster real connections.
  • Stay curious and bold: Track trends, learn constantly, and take creative risks.
“Brands that embrace bold ideas and human truths will not just be seen, they’ll be felt,” said James Wright, Global CEO of the HAVAS Red Group and Global Chairman of the HAVAS PR Global Network.

“The future belongs to brands that move beyond formula and create experiences that spark emotion, foster belonging and drive cultural momentum. Globally, the opportunity is immense.”
 
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Alex Malouf sets up new comms advisory in Riyadh

Narrative Shapers has launched in Riyadh, offering communications advisory services, media and communications training, and event support across the Gulf. Founded by Alex Malouf, an industry veteran who has worked across the region for 25 years, the advisory was formed to help executives, founders, or officials in the Gulf region tell their story internationally.

“This region has such powerful stories, of change, of growth and of transformation, and we owe it to tell those stories to the wider world, so that audiences globally can know more about all the positive developments which are happening here. Narrative Shapers will help with bridging this gap, so that we can raise awareness of the success of national initiatives such as Vision 2030," said Alex.

"The more that the world understands this region and its people, the more opportunities will arise in areas such as foreign direct investment, in foreign real estate ownership, and inbound tourism."  

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Key promotions and hire at Edelman Smithfield Middle East

Edelman Smithfield has announced a series of senior promotions and appointments across its Middle East business.

The firm has promoted Dhanya Issac (pictured left) to Managing Director, Edelman Smithfield Middle East. In this expanded regional role, she continues to lead the firm’s capital markets advisory offering, while playing a broader role in strengthening Edelman Smithfield’s financial communications and strategic advisory platform across the Middle East.

Dhanya provides senior counsel to sovereign entities, financial institutions, listed companies and global investors on reputation, stakeholder engagement and strategic communications across public and private markets. Her work spans IPOs, M&As, capital raising, investor relations, transaction communications and special situations. She also leads Edelman Smithfield’s Dubai office and will continue to support the development of regional talent and integrated client advisory across the business.

Tarek Zahnan (pictured centre) has also been promoted to Senior Director, reflecting his expanded leadership remit across Edelman Smithfield’s Middle East business. Since joining Edelman in 2022, he has led strategic advisory for ADGM, overseeing communications support for Abu Dhabi’s international financial centre and playing a central role in strengthening ADGM’s global profile. With more than two decades of experience spanning financial communications, media and journalism, Tarek continues to drive high-impact client counsel and deliver integrated support across priority mandates.

Alongside internal promotions, Edelman Smithfield has appointed Pia Pennyfather (pictured right) as Director within its Middle East practice, joining from Barclays in London. She brings expertise in investment banking, investor relations, fintech, and central banks, having previously served at the Bank of England.

Alex Simmons, Head of EMEA, Edelman Smithfield, said, “Over the past five years, we’ve made a sustained investment in our people and in the clients we serve across the Middle East, building a platform with deep sector expertise and the senior counsel the market increasingly demands. Dhanya’s promotion to Managing Director is a natural next step as we continue to strengthen regional leadership. Together with Tarek’s promotion and Pia’s appointment, these moves reinforce our long-term commitment to the region and ensure we keep investing in the capabilities our clients need.”

Simon Hailes, Head of Edelman Smithfield Middle East, said, “With expert talent of the highest calibre, Edelman Smithfield has achieved record growth in the Middle East - becoming a trusted financial communications advisor to clients and building momentum through a strong team culture. These promotions and appointments reflect the depth of our bench and our focus on the region: developing talent from within, bringing in international expertise, and supporting the next generation of communications professionals as we expand our presence.” 

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Publsh Group welcomes Fatema Ali to team

Publsh Group has appointed Fatema Ali as Director of Social Media. In this role, she supports the company’s expansion into a fully integrated media engine and works across PR / socials for all the agency's PR clients.

Prior to joining Publsh, she played a key role in enhancing the digital presence of one of Dubai’s real estate groups, haus & haus, and bridging the gap between communications and modern storytelling for clients, including Address Hotels, Abu Dhabi Terminals, Kempinski, and the Department of Culture and Tourism. Fatema also led social strategy and creative direction for key portfolios, including BMW Motorrad Middle East and IHG Hotels & Resorts.

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Kushal Desai, Managing Director and Co-founder of Publsh Group, added, "Fatema is a rare talent who understands that social media is no longer just a megaphone for PR, but the very heartbeat of a brand’s identity. Her appointment is central to our expansion goals and we look forward to reimagining how stories are told and experienced across the Middle East."