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<span id="hs_cos_wrapper_name" class="hs_cos_wrapper hs_cos_wrapper_meta_field hs_cos_wrapper_type_text" style="" data-hs-cos-general-type="meta_field" data-hs-cos-type="text" >Ogilvy PR: Believability is now a commercial signal for APAC brands</span>

Ogilvy PR: Believability is now a commercial signal for APAC brands

APAC consumers are more likely to silently disengage when brand belief is lost, according to Ogilvy PR’s 2026 APAC Believability Index: The Power of Proof.

The report examines how consumers across Asia Pacific decide what - and who - is worth believing in at a time of synthetic content, misinformation, and rising scepticism. Its central finding is clear: believability is no longer just a reputation measure, but a commercial signal.

The report found that 93 per cent of dissatisfied consumers across the region silently disengage when brand believability is lost. Only 10 per cent say they would post about a negative brand experience on social media.

Ogilvy PR partnered with YouGov to collect data between April and May 2026. The report surveyed 7,176 respondents, with data weighted to provide a representative cross-section of adult populations aged 18 and older across seven markets: Australia, Hong Kong SAR, Indonesia, Mainland China, Malaysia, the Philippines, and Singapore.

The agency first launched the Believability Index in 2019 with Kantar to assess what it means for people to believe in business and political leaders. The 2026 edition extends that lens to brand behaviour, consumer trust and the commercial impact of lost belief.

Key findings from the report

Silent reputational fallout is a prominent risk - when belief is lost, consumers are more likely to take private action than public action. Across the region, 48 per cent stop buying and 28 per cent quietly switch to a competitor.

Competence now carries more weight than purpose - across APAC, 42 per cent of consumers abandoned a brand in the past 12 months because its product or service did not deliver what was promised. That was higher than the 29 per cent who left because of poor business ethics and the 18 per cent who left because of greenwashing or misleading sustainability claims.

Different APAC markets need different forms of proof - the report identifies two different belief systems operating across the region: institutional authority and relational authority. In institutional-leaning markets such as Singapore, Mainland China, and Hong Kong SAR, consumers place more weight on official sources, mainstream media, and corporate channels. In Singapore, 61 per cent find government or official sources the most believable on important issues. In relational-leaning markets such as Australia and the Philippines, lived experience and word-of-mouth carry more weight. In Australia, 54 per cent cite people with lived experience as highly believable.

Action matters more than apology - the outlook for reputation recovery remains positive in the APAC region, with 85 per cent of respondents saying lost belief can be regained, while 11 per cent say it is lost forever. However, consumers demand active, operational correction (57 per cent) over public acknowledgement (46 per cent).

Generations leave and return in different ways - Gen Z and Millennials are more likely to disengage due to lost belief (75 per cent), compared with 58 per cent of Baby Boomers. However, younger consumers are also more open to recovery. Across APAC, 89 per cent of Gen Z say belief can be restored, compared with 78 per cent of Baby Boomers. What they need from brands differs. Gen Z and Millennials place more weight on business ethics and the credibility of associated influencers, while Baby Boomers and Gen X are more likely to be pushed away by product failure and unresponsiveness.

Why it matters for communications professionals

• Reputation strategy has to go beyond monitoring social media sentiment and public complaints. Brands need to spot silent disengagement before it results in long-term revenue loss.

• Communicators can bridge internal departments, including PR, corporate affairs, customer experience, and sales, to support a stronger integrated reputation strategy.

• Strong delivery of core products and services must come before purpose-led advocacy. Authenticity without foundational competence is increasingly viewed as a credibility liability.

• Reputation strategy needs to account for differences by market and generation. Effective strategy depends on understanding different expectations around sources, evidence, and recovery.

• Prioritise action in crisis response. Acknowledgement matters, but operational correction matters more.

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Are media releases dead? What 10,000 journalists told us they want from PR Teams in 2026

Every few years, someone declares the death of the media release.

Today, the arguments sound familiar. Journalists don't read them anymore. Everything is social-first. AI is replacing traditional media outreach. It's all about the pitch. Press releases are becoming little more than AI-generated filler.

And yet, when we speak with journalists across Asia Pacific and the Middle East, a different picture emerges.

Media releases aren't dead, but expectations around them have changed significantly.

We've analysed more than 10,000 Journalist Interest Survey responses in the Telum Media platform collected over the past five years, alongside insights gathered from conversations with editors, reporters, and producers across the region.

Key takeaways:

  1. Journalists still value useful PR content
  2. Relevance matters more than reach
  3. The pitch and the release serve different roles
  4. The best releases reduce friction for journalists
  5. Modern releases need to support multiple platforms

The conclusion is clear: journalists still value media releases, but they value them for different reasons than they once did.

The media release has evolved from a distribution tool into something far more strategic.

The media release is no longer the story

For decades, many PR professionals treated the media release as the centrepiece of media relations activity.

Write the release. Send it widely. Hope for coverage - “spray and pray”.

That approach was far from perfect, but you could get away with it in an era when newsrooms were larger, competition for attention was lower, and journalists had more time to evaluate incoming information.

Today's reality is very different.

Journalists are producing content across multiple platforms, often with smaller teams and tighter deadlines. Their inboxes are flooded with pitches, announcements, thought leadership submissions, and increasingly, AI-generated content.

As a result, journalists have become far more selective about what earns their attention.

The modern media release is no longer just about news stories. It has become a source-of-truth asset, a newsroom resource, and a content hub that supports broader communications activity.

The best PR teams understand this shift.

“The strongest message from journalists can be summarised in a single phrase: ‘Understand what I cover’. Relevance remains the most important factor in successful media engagement.”

What journalists are actually rejecting

One of the most revealing findings from our analysis is that journalists are not rejecting PR content altogether.

What they're rejecting is low-value outreach.

Across thousands of responses, the same frustrations appeared repeatedly:

    • Irrelevant pitches
    • Generic outreach
    • Mass distribution
    • Weak story angles
    • Excessive follow-ups

In other words, this is less a rejection of media releases and more a rejection of poor media relations practice.

The strongest message from journalists can be summarised in a single phrase:

"Understand what I cover."

Relevance remains the most important factor in successful media engagement. In fact, our journalist surveys over the past two years have seen a sharp increase in a desire for both relevance and personalisation in pitches.

Journalists increasingly assess pitches within seconds. If the connection to their beat, audience, or current priorities isn't immediately obvious, the opportunity is often lost before the email is even opened.

The pitch and the release have different jobs

One of the biggest misconceptions in modern media relations is treating the pitch and the release as the same thing.

They are not.

The pitch exists to earn attention; the release exists to support the story.

The best pitches are:

    • Brief
    • Human
    • Relevant
    • Contextual
    • Conversational

The best releases are:

    • Structured
    • Factual
    • Complete
    • Reusable
    • Easy to reference

At a recent Telum Media event, a senior journalist described the fastest way to kill a pitch with a single word: “Respect”. Or a lack thereof.

A generic greeting. A story unrelated to their beat. A mass-produced email that demonstrates no understanding of their audience.

All signal a lack of respect for the journalist's time and expertise.

High-performing PR teams increasingly write pitches and releases for different audiences. The pitch is written for the journalist. The release is written for the journalist's audience.

That distinction matters.

Why journalists still value media releases

Despite predictions of their demise, journalists continue to actively request media releases.

But they want releases that help them work more efficiently.

The most common requests include concise writing, clear headlines, strong news angles, supporting data (with downloadable images and assets), spokesperson access, and easy-to-use formats.

These preferences reveal the modern role of the release: it functions as a workflow tool.

A strong release helps journalists:

    • Understand the story quickly
    • Verify information
    • Access supporting materials
    • Build content efficiently

The best releases reduce friction. And in today's newsroom environment, reducing friction is often more valuable than generating hype.

Think beyond media coverage

Another major shift is that media releases are increasingly serving multiple audiences.

A modern release doesn’t just support journalists; it might also support clients and prospects, employees, investors and analysts, partners, and search visibility.

Rather than creating a single-use document, leading communications teams are building content ecosystems.

The release becomes the foundation for:

    • Media outreach
    • Newsroom content
    • Executive communications
    • Social media content
    • Email campaigns
    • Sales collateral
    • Thought leadership activity

This approach not only improves consistency but also increases the return on investment from every announcement.

Media Releases - Releases today

The role of the modern media release

 

Not every story needs a release

Perhaps one of the most important lessons is recognising when a media release is the wrong tool.

Releases tend to perform best when there is:

    • Genuine news value
    • Multiple stakeholder audiences
    • A need for factual consistency
    • Strong supporting assets
    • Broader business significance

They are often less effective for internal milestones framed as major news (or self-congratulatory announcements), generic thought leadership, and untargeted mass outreach.

In some situations, a targeted pitch, LinkedIn strategy, executive commentary programme, or direct relationship-based outreach may be more effective.

Good communications strategy isn't about defaulting to a media release; it's about choosing the right tool for the objective.

A framework for modern media releases

If there is one word that captures what journalists are asking for today, it is respect.

At Telum Media, we summarise this through the RESPECT framework:

R – Relevance
Make it relevant to the journalist, their audience and the moment.

E – Efficiency
Help journalists work faster through clear, concise, and usable content.

S – Substance
Provide genuine value through expertise, data, insight, or access.

P – Personalisation
Demonstrate that you've done your homework.

E – Ecosystem
Think beyond the release and consider how it supports broader communications goals.

C – Clarity
Make the key message immediately obvious.

T – Timing
Reach out at the right time, not simply any time.

Media Releases - RESPECT

What journalists are asking for in a pitch / media release: RESPECT

 

The future of the media release

The debate over whether media releases are dead misses the point.

The more useful question is how do we make releases work better in today’s media environment?

Journalists still value relevant information, credible sources, strong story angles, and efficient communication. Media releases continue to play an important role in delivering those things.

But success today depends less on the existence of the release itself and more on how strategically it is used.

The media release remains a valuable communications tool.

Just not in the way many of us were taught to use it.

 

FAQs

Are media releases still useful in 2026?

Yes. Journalists still value media releases, but these days want targeted outreach, relevance to their beat, alignment with their audience, and contextual pitching.

What makes a media release useful to journalists?

Journalists are looking for releases in a format that helps them work efficiently. Which means releases that are concise, factual, with a clear angle, contain usable quotes, and come with downloadable assets and supporting data.

What is the difference between a pitch and a media release?

A pitch earns the journalist’s attention in their cluttered Inbox. A media release supports the story by providing structured, factual, and reusable information relevant to their audience.

 

With more than 30 years’ experience spanning journalism, corporate communications and media intelligence, Reuben Aitchison is Telum Media’s Head of Insights and Communications.

Explore Telum Media tools that help PR teams pitch with precision. 

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