Manali Pattnaik has been promoted to Senior Director, APAC Communications at Genesys. Based in Singapore, she heads the company’s communications strategy and agency partnerships across Asia, ANZ, India, Japan and Korea, and sits on the regional senior leadership team.
Manali is responsible for developing communications programmes aligned with revenue priorities, AI innovation and enterprise growth.
Joining Genesys in 2019, Manali has since built and scaled its APAC communications function. Prior to this, she held roles at Ruder Finn Asia, CIMB, Lenovo and Yahoo!.
“Our industry is being reshaped by AI and rapidly evolving expectations around customer and employee experiences. This creates a unique opportunity for communications leaders to move beyond storytelling – to help shape industry narratives, build trust, and demonstrate the real business value of innovation,” said Manali on her new role.
In a conversation with Telum Media, she added that she looks forward to contributing to these conversations, advancing meaningful thought leadership, and elevating the role of communications as a strategic driver of influence and growth across the region.